mgame Privacy Policy

1. Who We Are and How to Contact Us

The mgame platform ("mgame," "we," "us," or "our") is an online gaming platform accessible at mgame.bio, offering slots, live casino games, bingo, fishing games, and related entertainment services to registered players in the Philippines.

mgame is the data controller responsible for the personal data of registered players collected through the platform. If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data mgame holds about you, please contact our Data Privacy Officer through our 24/7 live support chat on the platform, or by email at:

Data Privacy Officer Email: [email protected] (plain text — not a clickable link)

mgame is committed to responding to privacy-related enquiries from Filipino players within 15 business days of receipt.

2. Personal Data We Collect

mgame collects the following categories of personal data from players:

2.1 Registration and Identity Data

• Full legal name as it appears on a valid government-issued Philippine ID
• Date of birth (for age verification — players must be 21 years or older)
• Email address
• Philippine mobile number
• Username chosen at registration
• Residential address in the Philippines

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS/GSIS ID, Unified Multi-Purpose ID)
• Proof of address documents (e.g., utility bill, bank statement issued within 3 months)
• Selfie or liveness verification image where required for identity confirmation
• Proof of payment method ownership where required (e.g., screenshot of GCash account name)

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and payment method references
• GCash reference numbers, PayMaya transaction IDs, bank transfer references
• Wallet balance history and transaction log
• Bonus credit issuance, wagering activity, and redemption records

2.4 Gaming Activity Data

• Game sessions, including start time, end time, game type, stake amounts, and outcomes
• Bet history across all mgame game categories including slots, live casino, bingo, and fishing games
• Win/loss records and running balance changes
• Responsible gaming tool usage, including deposit limits set, session reminders, and self-exclusion requests

2.5 Technical and Device Data

• IP address at time of registration and each login session
• Device type, operating system, and browser version
• Session duration and navigation path within the platform
• Geolocation data (country/region level, not precise GPS coordinates, unless explicitly permitted)
• Cookie identifiers and session tokens

2.6 Communications Data

• Records of live chat support conversations
• Email correspondence with the mgame support team
• Complaint and dispute records
• Survey or feedback responses where voluntarily submitted

3. How We Collect Your Data

mgame collects personal data through the following methods:

• Directly from you: Registration forms, KYC document uploads, support chat interactions, and email correspondence.
• Automatically during platform use: Technical and device data collected via cookies, server logs, and session tracking when you access the mgame platform.
• From payment providers: Transaction confirmation data shared by GCash, PayMaya, BPI, BDO, Metrobank, and other payment channels to confirm deposit and withdrawal status.
• From identity verification services: Where mgame uses third-party KYC technology providers to verify identity documents, those providers may return verification results and document metadata to mgame.
• From regulatory or fraud prevention sources: mgame may receive data from regulatory bodies or fraud prevention services to comply with applicable Philippine gaming and financial crime prevention obligations.

4. Legal Basis for Processing

mgame processes your personal data on the following legal grounds under Republic Act No. 10173 (Data Privacy Act of 2012) and applicable regulations:

Processing Purpose	Legal Basis
Account registration and management	Performance of contract (Terms & Conditions)
Identity verification and KYC	Legal obligation (regulatory compliance)
Processing deposits and withdrawals	Performance of contract
Anti-money laundering checks	Legal obligation
Platform security and fraud prevention	Legitimate interests of mgame and players
Responsible gaming tools and monitoring	Legal obligation and legitimate interests
Marketing communications (opt-in only)	Consent
Platform analytics and improvement	Legitimate interests

5. How We Use Your Personal Data

mgame uses the personal data it collects for the following purposes:

• To create and manage your mgame account, including login authentication and account settings.
• To verify your identity and age (21+) in compliance with applicable Philippine gaming regulations.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels.
• To detect and prevent fraud, account takeover, money laundering, and other prohibited activities on the mgame platform.
• To operate and improve the mgame platform, including game performance, lobby design, and customer support workflows.
• To communicate with you about your account, transactions, security alerts, and changes to mgame policies.
• To provide responsible gaming tools, including monitoring for problem gambling indicators and facilitating self-exclusion where requested.
• To send marketing communications about mgame promotions and bonuses — only where you have explicitly opted in to receive such communications. You may opt out at any time by contacting our support team.
• To comply with legal and regulatory obligations imposed on mgame by applicable Philippine authorities.

6. Sharing Your Personal Data

mgame does not sell, rent, or trade your personal data to third-party marketers under any circumstances. mgame may share your personal data with the following categories of recipients only where necessary and lawful:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment providers receive transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers that process document uploads and identity checks on behalf of mgame under contractual data processing agreements.
• Game software providers: Providers of slot, live casino, and other game software integrated into the mgame platform may receive anonymized session data for game performance purposes.
• IT and infrastructure providers: Cloud hosting, security, and monitoring service providers that operate mgame's technical infrastructure under strict contractual confidentiality obligations.
• Regulatory and law enforcement authorities: Where mgame is legally required to disclose data to Philippine gaming regulators, law enforcement agencies, financial intelligence units, or courts of competent jurisdiction.

All third parties who receive personal data from mgame are required to handle that data in accordance with applicable privacy law and are prohibited from using it for purposes other than those specified by mgame.

7. Cookies and Tracking Technologies

mgame uses cookies and similar tracking technologies to operate the platform, maintain your login session, and analyze platform usage. The types of cookies mgame uses include:

• Strictly necessary cookies: Required for core platform functionality including session management, login authentication, and security features. These cannot be disabled.
• Analytical cookies: Used to understand how players navigate the mgame platform, which pages are most visited, and where technical improvements are needed. Data is aggregated and anonymized where possible.
• Preference cookies: Remember your settings and preferences (such as language or lobby view preferences) to provide a more personalized experience.

mgame does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair your ability to use the mgame platform, including the login and payment functions.

8. Data Retention

mgame retains personal data for the following periods:

• Active account data: Retained for the duration of your active mgame account.
• KYC and identity documents: Retained for a minimum of 5 years from the date of account closure, as required by applicable anti-money laundering regulations in the Philippines.
• Financial transaction records: Retained for a minimum of 5 years from the transaction date for regulatory and audit purposes.
• Gaming activity logs: Retained for 2 years from the date of activity, with aggregated anonymized data retained for longer periods for platform analytics.
• Support correspondence: Retained for 2 years from the date of the interaction.
• Self-exclusion records: Retained indefinitely to ensure self-exclusion is honored if a player attempts to re-register.

Upon expiry of these retention periods, mgame will securely delete or anonymize personal data in accordance with its data disposal procedures.

9. Data Security

mgame implements the following technical and organizational security measures to protect your personal data:

• 256-bit SSL/TLS encryption for all data transmitted between your device and mgame servers.
• Encrypted storage for sensitive personal and financial data at rest.
• Access controls limiting personal data access to authorized mgame personnel on a need-to-know basis.
• Two-factor authentication available for player accounts to prevent unauthorized access.
• Continuous security monitoring for anomalous access patterns and potential data breaches.
• Regular security assessments and penetration testing of the mgame platform infrastructure.

In the event of a personal data breach that poses a risk to your rights, mgame will notify affected players and relevant Philippine regulatory authorities within the timeframes prescribed by applicable law.

10. International Data Transfers

Where mgame uses service providers located outside the Philippines (for example, cloud infrastructure or KYC technology providers), your personal data may be transferred to and processed in countries other than the Philippines. In such cases, mgame ensures that appropriate safeguards are in place — including contractual data processing agreements requiring the recipient to maintain privacy and security standards at least equivalent to those required under Philippine law — before any such transfer occurs.

11. Your Rights as a Data Subject

Under Republic Act No. 10173 (Data Privacy Act of 2012) and applicable regulations, Filipino players have the following rights regarding their personal data held by mgame:

• Right to be informed: The right to know that mgame is collecting and processing your data, and to receive clear information about how it is used — as provided in this Privacy Policy.
• Right to access: The right to request a copy of the personal data mgame holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where mgame no longer has a lawful basis to retain it, subject to regulatory retention obligations.
• Right to object: The right to object to processing of your data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to restrict processing: The right to request that mgame restricts processing of your data in certain circumstances.

To exercise any of these rights, contact mgame's Data Privacy Officer through the 24/7 live support chat or by email at [email protected]. mgame will respond to data subject requests within 15 business days. Some requests may be subject to identity verification before being processed.

12. Children and Minors

mgame is strictly an adult gaming platform. In compliance with applicable Philippine gaming regulations, all players must be at least 21 years of age to register an account. mgame does not knowingly collect personal data from individuals under 21 years of age. If mgame becomes aware that personal data has been collected from a person under 21, that account will be suspended, KYC will be initiated, and if the age violation is confirmed, the account will be permanently terminated and applicable regulatory reporting requirements will be followed.

Parents or guardians who believe a minor has registered an mgame account should contact our support team immediately.

13. Responsible Gaming and Data

mgame may use your gaming activity data — including deposit frequency, session length, betting patterns, and loss amounts — to identify indicators of problem gambling behavior. Where such indicators are detected, mgame may take proactive steps including displaying responsible gaming messages, contacting you via your registered email, or temporarily limiting your account activity. This processing is conducted in your interests and in compliance with mgame's responsible gaming obligations.

If you choose to use self-exclusion tools, your data will be flagged in mgame's systems to prevent account re-registration during the exclusion period. Self-exclusion records are retained indefinitely to honor exclusion requests. Further information is available on our Responsible Gaming page.

14. Changes to This Privacy Policy

mgame reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or mgame's data practices. Material changes will be communicated to registered players via email to the address on file at least 7 days before the new policy takes effect. The updated policy will be published on this page with a revised effective date. Continued use of the mgame platform after the effective date of any change constitutes acceptance of the updated Privacy Policy.